We’re here to make your medicine delivery experience fast, safe, and reliable. Whether you need help with tracking your order, changing delivery details, uploading prescriptions, or understanding our delivery-only role, this support page has you covered.Raise a support ticket below to get quick assistance, or browse through the categories to find answers to your queries efficiently. At Emebolo, our customer care team is committed to resolving your concerns promptly, so you can focus on your health without any delays.Once everything’s sorted, go ahead and order the meds you need — and experience lightning-fast 15-minute delivery right from trusted local chemists.
Please login or create an account to access the Customer Support Portal
Embolo is a delivery and SaaS solutions company dedicated to transforming the pharmaceutical supply chain in India. We bridge the gap between distributors and chemists by offering a seamless platform that ensures faster, smarter, and more reliable medicine delivery. Our technology empowers distributors to manage logistics efficiently while giving chemists the tools they need to track deliveries, reduce delays, and serve their customers better. With Embolo, the complex process of medicine distribution becomes simpler and more transparent. Distributors can optimize delivery routes and reduce operational costs, while chemists gain access to timely deliveries that help them maintain stock availability. By combining logistics with SaaS-driven insights, Embolo not only improves efficiency but also enhances trust across the supply chain. We are committed to building a future where medicine delivery is effortless, ensuring that essential healthcare products reach every corner with speed and reliability.
What are the payment options on Embolo.in, and how can I trust my money is safe?
Embolo.in is a delivery and SaaS platform built to support the pharmaceutical supply chain. We act solely as a delivery partner connecting distributors and chemists, ensuring medicines reach on time with efficiency and reliability. Please note that Embolo does not manufacture, sell, or facilitate returns of medicines. All sales, cancellations, and return-related matters are handled directly by the chemists or distributors from whom the medicines are purchased. Our role is limited to delivery and technology support, and we work to make this process as smooth and transparent as possible.
Do I need a prescription to order medicines from Embolo.in?
Embolo.in currently offers only OTC (Over-the-Counter) medicines that do not require a doctor’s prescription. You can simply search for the products you need, add them to your cart, and place your order directly. Prescription-based medicines are not available on our platform at this time.
What happens if my medicine is unavailable or out of stock?
If your selected medicine is out of stock, you will not receive the order and our system will notify you instantly. In case you place an order and the medicine becomes unavailable at that time, you will also receive a notification regarding the same. We are committed to keeping you informed at every step and ensuring that you always receive the exact quantity of medicines you order, without any compromise.
How can I contact Embolo staff for support ?
You can reach out to embolo.in for any queries or support through:
Emebolo Help Centre: Fast Support for Your Health Needs
Ordering essential medicines with Emebolo is designed to be quick, reliable, and hassle-free. But we understand that you may have questions or need support with your orders, delivery timing, prescription uploads, or refunds. That’s where the Emebolo Help Centre steps in — offering you responsive support to ensure your health needs are always met on time. Whether you’re tracking an order, updating delivery details, learning about our prescription policies, or resolving an issue, our dedicated team is ready to assist you swiftly. With Emebolo, expert help is just a click away — so you can focus on feeling better, faster.
24×7 Customer Support for Your Medicine Orders
Emebolo provides round-the-clock customer support to handle all your delivery-related concerns. The Help Centre is built for ease of use — just log in to your account, access your recent orders, and raise a support ticket or chat with our team directly.
Whether you need help tracking a delivery, modifying an address, uploading prescriptions, or reporting an issue, our support executives are available 24/7. You can also reach us via live chat or email for quick resolutions. With Emebolo, your health is our priority — and your concerns are handled within minutes.
Simple Return & Refund Process (If Applicable)
Emebolo is your delivery partner, not a pharmacy. We deliver on behalf of licensed chemists and vendors. If you’re unsatisfied with a product due to packaging, expiry, or incorrect delivery, you can raise a concern through our Help Centre. We’ll connect you with the chemist/vendor and assist throughout the return or refund process. Once approved by the seller, we’ll ensure the process is completed swiftly.
Support That Keeps You Healthy
At Emebolo, we aim to make your medicine delivery experience stress-free, fast, and dependable. Whatever your query, our Help Centre is designed to give you clear answers and immediate help. So go ahead — explore our platform, upload your prescription, place your order, and leave the rest to us. We’ll bring your medicines to your doorstep in just 15 minutes.
